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Treatment of Consumers

Treatment of Consumers

Revco Solutions is one of the most effective, consumer-sensitive agencies in the industry. Our success has been built around the understanding that to be successful, our collectors be problem solvers, and in many cases, must help the consumer find a way to resolve the debt. Our collectors must utilize non-alienating communication techniques to achieve payment, because if the collection process makes an enemy of your consumer, payment is far less likely to be secured.

This has been our methodology since our inception, and it is exactly the type of approach that needs to be used in today’s economy, where maintaining positive relations with consumers is more important than ever.

In 2009, we adopted the ACA Collector’s Pledge. All (100%) of our employees have participated in this pledge and have signed personal commitments and pledge documents to signify their willingness to comply. The Collector’s Pledge is as follows:

I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help Consumers find ways to pay their debts.
I will be professional and ethical.
I will commit to honoring this Pledge.

By clearly explaining all the payment options and ramifications of non-payment to consumers, Revco Solutions’ firm but professional approach is far more likely to secure payment than the abrasive, hard-line approach employed by some agencies. We teach our collectors to approach each consumer professionally, treat them with dignity, and never lose sight of the purpose of the call: PAYMENT OF THE ACCOUNT.

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Revco Solutions Locations

Durham, NC (Corporate Headquarters)

2700 Meridian Parkway
Suite 200
Durham, NC 27713

Oradell, NJ

800 Kinderkamack Rd
Suite 206 North
Oradell, NJ 07649

Jacksonville, FL

7011 AC Skinner Parkway
Suite 170
Jacksonville, FL 32256

Dewitt, MI

1161 E Clark Road
Suite 240
Dewitt, MI 48820

Dayton, OH

6450 Poe Ave
Suite 301
Dayton, OH 45414

Columbus, OH

250 E Broad Street
4th Floor
Columbus, OH 43215