Revco Solutions has served the utility industry since 1948. For over 70 years, we have been a leader in the collection industry, offering solutions that will enable your organization to achieve increased revenues through the use of best practices and technological capability. We leverage superior analytics and strategies while staying abreast of current regulatory requirements, providing consistent training and feedback to our associates. We have superior relationships to data resources that afford us a powerful advantage and – coupled with the financial strength to invest in state of the art analytics, technology, and a robust compliance infrastructure – enables us to offer benefits that few other agencies can provide. We have the tools to locate consumers and identify their individual circumstances. This allows us to work with them to satisfy their obligations to you in the most efficient manner, using a results-oriented approach to account collection that involves respectful communications with your consumer base. We strive to create a rewarding relationship with our partners by providing innovative solutions and outstanding customer service.
Of our seven branch locations, we have specifically designed our Jacksonville, FL call center to be expanded and calibrated to best serve the utility industry. Enhancements at this facility allow us to offer superior security measures, as well as the physical and technological capacity to scale as necessary to accommodate whatever business loads our customers may require. Through industry-specific training and the concentration of staff with specialized experience in the collection of utility accounts, this call center is particularly tuned to the nuances particular to the successful collection of utility accounts. CBCS has also developed relationships with notable vendor management companies, such as DebtNext and NeuAnalytics.
In addition to traditional bad debt recovery services, Revco Solutions also provides:
- First-party receivables management prior to delinquency, or at delinquency, prior to charge off
- Primary, secondary, tertiary, and warehoused bad debt collections for consumer and commercial accounts
- Consumer billing and follow up contact
- Payment plan monitoring services
- Letter campaigns
- Courtesy call campaigns
- Consumer satisfaction surveys
- Skip tracing programs
- Clean-up programs
- Debt set off programs for municipal utilities
- Credit bureau reporting
- Trigger reporting through the credit bureaus
- Settlement campaigns