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Early Out Program

Early Out Program

While performance is key in any first party outsourcing partnership, Revco Solutions understands how critical it is that the patient’s satisfaction in their experience is maintained, being sensitive to our client’s reputation in the community and protecting their brand. Particularly within the context of the ongoing Covid-19 situation, we take extra care to be mindful of a patient’s situation. 

We work with each client to establish Key Performance Indicators (KPI) critical to our shared goals to benchmark our performance, generally including performance targets, IVR targets, including average speed of answering calls, hold times, and abandonment rates.  

Some of the primary market conditions which are most influential in formulating our strategy include the following:

  • Increasing Patient Pay Responsibility
  • Work Force Labor availability
  • 501(r) regulation
  • Financial Assistance determinations 

Each program we design in cooperation with our clients is customized to meet the unique needs of the specific provider. However, with that said, the Self-Pay Early Out programs that create the best value for our customers are based on several factors, including:

  • Realistic goal establishment and expectations
  • Sharing of information, consistently
  • A cost approach that allows us to achieve the greatest “netback” for our customer
  • A comprehensive/collaborative implementation to establish the proper framework for a successful partnership
  • Informative and accurate reporting structure
  • Frequent and on-going communication
  • A culture that supports outsourcing and the value we can deliver

Your Extended Business Office Team

Revco Solutions provides devoted Early Out business offices, dedicated solely to the management of Early Out inventories, with staffing who will be specifically trained in the administration of your Early Out accounts. 

Training for our Early Out healthcare representatives covers many healthcare-specific topics including healthcare claims management, insurance overview, filing timelines, explanation of benefits, deductibles, HSA cards, benefits and payments, insurance information for rebilling, HIPAA, patient satisfaction (as most are repeat customers to the hospital), and patient versus guarantor. As our new hires become familiar with the different healthcare verticals, they also do side-by-side training with our experienced recovery account representatives and supervisors. They listen to live calls and conversations to gain a better understanding of the complexities involved.

We provide a local and toll-free number to allow patients who live both in and outside the local calling area to use in contacting Revco Solutions. All calls will be conducted on behalf of your patient accounting department, ensuring that we reflect the positive relationship that you have cultivated in your communities. 

Advanced Self Pay Strategy

In addition to our primary Early Out services, we have also developed an innovative Advanced Self Pay Strategy to augment your follow-up efforts on all self-pay AR. We leverage our unique data and technology capabilities to increase strategically targeted outbound calling. And our cost structure is simple, fixed, and non-contingency based. 

Throughout the early out process, we can also collect valuable intelligence on your remaining inventory, including: 

  • Identifying patients who quality for presumptive charity
  • Providing propensity to pay scoring on every account
  • Making demographic updates
  • Updating your hospital system with real-time or daily notes

Solution Overview 

Step One: Account Scrubbing

We begin by scrubbing your accounts through multiple databases to identify bankruptcy, deceased, or litigious patients. During this process, we will also identify cell phones and obtain demographic updates. 

Step Two: Account Scoring

After the initial data scrubs are completed, the accounts are scored using Revco Solutions’ proprietary propensity-to-pay scoring model, which is backed by our unique access to over 200 million consumer credit files, through our affiliation with Innovis, the fourth largest credit bureau in the country.

Step Three: Strategic Outbound Calling

Upon assignment of a propensity score, our tenured team of trained and dedicated representatives will reach out to the highest scoring accounts first, using our LiveVox dialer technology. We’ll work directly with you to determine the range of propensity-to-pay segments to be called. By only calling on the higher scoring accounts, with the greatest ability to pay, we ensure the highest return on investment for your organization. 

Step Four: Securing Payment

Our representatives, acting as an extension of your business office, will encourage payment via your own online payment portal and negotiate arrangements per hospital policies and procedures.

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Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Revco Solutions Locations

Durham, NC (Corporate Headquarters)

2700 Meridian Parkway
Suite 200
Durham, NC 27713

Jacksonville, FL

7011 AC Skinner Parkway
Suite 170
Jacksonville, FL 32256

Dewitt, MI

1161 E Clark Road
Suite 240
Dewitt, MI 48820

Dayton, OH

6450 Poe Ave
Suite 301
Dayton, OH 45414

Columbus, OH

250 E Broad Street
4th Floor
Columbus, OH 43215