Compassionate Bad Debt Collection
Revco gets strong results by putting the patient first. Our representatives are deeply knowledgeable, trained to connect with patients in a friendly manner via call, text, email, or live chat and set them on a steady path to repayment.
Outperformance Drives Us
Our goal is to propel you to unprecedented financial health. We’re committed to outpacing the competition at every turn, and it shows: 16 of our top 20 clients rank us higher than their other collection partners, and many of our clients have elected to partner with us for both early out and bad debt as a display of their trust.
Excellent training, strong leadership, and best-in-class business analytics are the pillars of our success. Our patient-centric outreach strategy is the final step that brings the revenue home.
Industry Leaders Trust Revco
Our Personalized Approach
In our collection efforts, we rely on proprietary business intelligence and emphasize the importance of real human connection. Our team will:
Segment and prioritize accounts.
- Clean up accounts (for example, by removing deceased patients or patients in bankruptcy)
- Rank accounts based on their “propensity-to-pay” using our data-driven model
- Reach out to patients who are best positioned to pay, improving the efficiency of the collection process
Build patient trust.
- Establish a strong connection with patients to ease their stress
- Educate patients on their options for repayment instead of lecturing them
- Increase the likelihood of collection through a collaborative approach
Pursue resolution with persistence and patience.
- Communicate with patients in a friendly, understanding tone
- Solidify the relationship you’ve created with your patients
- Consistently follow up to guide accounts toward a positive resolution
Driving Success in Bad Debt Collection
Our collection process has resulted in the collection of more than $168 billion for our bad debt clients over the last three years. Here’s a quick look at the elements that make us unique.
Propensity-to-Pay Scoring
Discover who has the means — and the will — to settle bad debt in a timely manner. We’ll remove accounts that will never pay so we can focus on accounts that will bring more money back into your organization.
Patient-Friendly Communications
Protect your reputation and show compassion for your patients with human-centered outreach. The Revco team will politely advise patients on their options for resolving their debt so they are motivated to pay, not intimidated into doing so.
Robust Business Intelligence
Track collection progress with Revco’s detailed reporting. Our business intelligence tools compile and analyze data to create insight into how your collection efforts are performing on a daily basis.
Enhancing Your Collection of Bad Debt
Our data-focused methodology is designed to generate additional revenue for your organization while preserving — and even strengthening — your brand reputation. When you collaborate with Revco, you’ll enjoy:
Improved Recovery Rates
We’ll direct collection efforts to the accounts most likely to pay. Algorithms and targeted processes help us determine which patients to contact and which collection method will maximize resolution.
Better Patient Relations
Our compassionate team encourages patients to take advantage of available payment programs. We use personable, clear communication to establish trust and protect your reputation.
Diligent Account Resolution
Revco minimizes write-offs and increases payments with a highly motivated team trained to facilitate collection quickly without harming patient relationships.
Regulatory Adherence
Our team members adhere to all regulatory guidance outlined under the Federal Debt Collection Practices Act. This rigorous compliance ensures your organization is represented as a leader in honorable debt collection practices.
Hear From Our Bad Debt Clients
“Kettering Health Network has utilized the collections services of Revco Solutions with great satisfaction. Revco Solutions has proved over the years to be a market outperformer for the network. Their performance as an extension of our business office coupled with a highly engaged team of management staff makes our professional engagement truly a partnership.”
Director of Patient Financial Services Kettering Health Network
Let’s Boost Your Financial Performance
Ready to pursue unprecedented financial health? Fill out our form and we’ll reach out to discuss your needs and build a patient-first solution for your organization.
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