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Ep. 16 – Creating Culture to Enhance the Patient Experience

April 15, 2019

Creating a vibrant company culture is a part of The Patient Experience. In this episode, we speak to Mary Emily Wood, who is the Communications Coordinator at PRC (Revco Solutions).

As part of her internal communications efforts, Mary Emily works to create a positive company culture — a challenge for those who work in the collections industry. She talks about the company’s By Change Not Chance (BCNC) Committee and other efforts to maintain a company culture based on values.

John Cook and Mary Emily Wood prepare in the podcast studio to record an episode of The Patient Experience.

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Revco Solutions Locations

Durham, NC (Corporate Headquarters)

2700 Meridian Parkway
Suite 200
Durham, NC 27713

Oradell, NJ

800 Kinderkamack Rd
Suite 206 North
Oradell, NJ 07649

Jacksonville, FL

7016 AC Skinner Parkway
Suite 160
Jacksonville, FL 32256

Dewitt, MI

1161 E Clark Road
Suite 240
Dewitt, MI 48820

Dayton, OH

6450 Poe Ave
Suite 301
Dayton, OH 45414

Columbus, OH

250 E Broad Street
4th Floor
Columbus, OH 43215

Omaha, NE

5807 N 102nd St
Omaha, NE, 68134

Indianapolis, IN

3850 Priority Way South
Suite 114
Indianapolis, IN 46240

Austin, TX

Financial Corporation of America (FCOA)
A Revco Management Company
12515 Research Blvd., Suite 200
Austin, TX  78759