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Ep. 18 – Positive Outcomes Through Positive Experience

June 13, 2019

People tend not to like debt collectors, and it’s a challenge to collect on healthcare bills. We all feel for those who struggle to pay for healthcare or hospital visits.  

In this episode, we speak to Cheri Smith, who is in charge of training, on how positivity makes a difference in this challenging field. She shares her efforts to teach and train employees on how to be advocates for the patient — including how to communicate and feel compassion. As she says, positive outcomes happen through positive experience.

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Revco Solutions Locations

Durham, NC (Corporate Headquarters)

2700 Meridian Parkway
Suite 200
Durham, NC 27713

Oradell, NJ

800 Kinderkamack Rd
Suite 206 North
Oradell, NJ 07649

Jacksonville, FL

7016 AC Skinner Parkway
Suite 160
Jacksonville, FL 32256

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1161 E Clark Road
Suite 240
Dewitt, MI 48820

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6450 Poe Ave
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Dayton, OH 45414

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Columbus, OH 43215

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5807 N 102nd St
Omaha, NE, 68134

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9339 Priority Way West
Suite 120
Indianapolis, IN 46240

Austin, TX

Financial Corporation of America (FCOA)
A Revco Management Company
12515 Research Blvd., Suite 200
Austin, TX  78759