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The Revenue Roundtable

Ep. 19 – How Leadership Principles Relate to the Patient Experience

July 16, 2019

When John interviews people, he always asks the question, “How do you lead?” Today, John explains why leadership principles are a critical factor in the work of patient experience and hospital administration and why he asks everyone about it. Together with colleague Mary Emily Wood, John explains more about his leadership style and how it’s developed during the years.

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

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