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The patient experience has become a forefront topic for executives in North Carolina hospitals. In this episode, John interviews Jeff Weegar, the Vice President of Financial Policy for the North Carolina Healthcare Association. They discuss:
![Jeff Weegar](https://revcosolutions.com/wp-content/uploads/2019/11/Jeff_Weegar.jpg)
- What has caused healthcare executives to shift their thinking this way.
- How the patient experience extends beyond the patient to family members and others.
- The critical aspects of patient experience and how healthcare must work even harder than a store or hotel.
- How John’s interaction with a front desk person soured what had been a great experience.
- What some providers are doing well — and not well.