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Ep. 23 – What is the Most Important Piece of Patient Experience?

November 18, 2019

The patient experience has become a forefront topic for executives in North Carolina hospitals. In this episode, John interviews Jeff Weegar, the Vice President of Financial Policy for the North Carolina Healthcare Association. They discuss: 

Jeff Weegar
Jeff Weegar
  • What has caused healthcare executives to shift their thinking this way. 
  • How the patient experience extends beyond the patient to family members and others. 
  • The critical aspects of patient experience and how healthcare must work even harder than a store or hotel. 
  • How John’s interaction with a front desk person soured what had been a great experience.  
  • What some providers are doing well — and not well. 

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

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