Revenue Cycle Experts

Pay Your Bill Client Log In

The Revenue Roundtable

Ep. 23 – What is the Most Important Piece of Patient Experience?

November 18, 2019

The patient experience has become a forefront topic for executives in North Carolina hospitals. In this episode, John interviews Jeff Weegar, the Vice President of Financial Policy for the North Carolina Healthcare Association. They discuss: 

Jeff Weegar
Jeff Weegar
  • What has caused healthcare executives to shift their thinking this way. 
  • How the patient experience extends beyond the patient to family members and others. 
  • The critical aspects of patient experience and how healthcare must work even harder than a store or hotel. 
  • How John’s interaction with a front desk person soured what had been a great experience.  
  • What some providers are doing well — and not well. 

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Revco Solutions Locations

Durham, NC (Corporate Headquarters)

2700 Meridian Parkway, Suite, Suite 200
Durham NC, 27713

Jacksonville, FL

7011 AC Skinner Parkway,
Suite 170
Jacksonville, FL 32256

Dewitt, MI

1161 E Clark Road,
Suite 240
Dewitt, MI 48820

Ada, MI

4764 East Fulton,
Suite 101
Ada, MI 49301

Pittsburgh, PA

875 Greentree Road,
8 Parkway Center,
Suite 100
Pittsburgh, PA 15220

Dayton, OH

6450 Poe Ave,
Suite 301
Dayton, OH 45414

Columbus, OH

250 E Broad Street,
4th Floor
Columbus, OH 43215