Revenue Cycle Experts

Pay Your Bill Client Log In

Ep. 25 – A Look at The Patient Experience in 2019

January 15, 2020

This month, John is the one being interviewed. PRC (Revco Solutions) President Geoff Miller asks John about what he learned from guests and from the show in 2019. 

John also shares a look at 40 years in healthcare. With real examples, John shares some good — and some not so good — experiences patients have had. He talks about marketing, hospital culture and how it affects relationships, and more. And in one word, John shares the No. 1 main problem plaguing the patient experience. 

John Cook and Geoff Miller in the recording studio

Do you have a patient experience story to share or an idea for John to discuss on the show? Let us know by emailing jcook[at]  

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Revco Solutions Locations

Durham, NC (Corporate Headquarters)

2700 Meridian Parkway
Suite 200
Durham, NC 27713

Oradell, NJ

800 Kinderkamack Rd
Suite 206 North
Oradell, NJ 07649

Jacksonville, FL

7016 AC Skinner Parkway
Suite 160
Jacksonville, FL 32256

Dewitt, MI

1161 E Clark Road
Suite 240
Dewitt, MI 48820

Dayton, OH

6450 Poe Ave
Suite 301
Dayton, OH 45414

Columbus, OH

250 E Broad Street
4th Floor
Columbus, OH 43215

Omaha, NE

5807 N 102nd St
Omaha, NE, 68134

Indianapolis, IN

9339 Priority Way West
Suite 120
Indianapolis, IN 46240

Austin, TX

Financial Corporation of America (FCOA)
A Revco Management Company
12515 Research Blvd., Suite 200
Austin, TX  78759