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The Revenue Roundtable

Ep. 25 – A Look at The Patient Experience in 2019

January 15, 2020

This month, John is the one being interviewed. PRC (Revco Solutions) President Geoff Miller asks John about what he learned from guests and from the show in 2019. 

John also shares a look at 40 years in healthcare. With real examples, John shares some good — and some not so good — experiences patients have had. He talks about marketing, hospital culture and how it affects relationships, and more. And in one word, John shares the No. 1 main problem plaguing the patient experience. 

John Cook and Geoff Miller in the recording studio

Do you have a patient experience story to share or an idea for John to discuss on the show? Let us know by emailing jcook[at]  

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

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