Ep. 30 – Moving Call Centers to Remote Locations

Working remotely has its pros and its cons. In this episode, John speaks with co-worker Patrick Miller about both. Miller focuses on government collections, and he shares some stories from Tennessee and Georgia governments.

The two discuss how we can all strive for engagement while we’re socially distanced.  From getting work done to an informal video happy hour, what works and what doesn’t?

How can we manage communication when it’s harder than ever to reach your colleagues? How can extroverts manage when staying distant? 

Share this blog with a colleague now.

Unlock insights for unprecedented RCM

Stay informed and explore in-depth articles, resources, and insights for healthcare revenue cycle and finance leaders.