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Ep. 30 – Moving Call Centers to Remote Locations

October 26, 2020

Working remotely has its pros and its cons. In this episode, John speaks with co-worker Patrick Miller about both. Miller focuses on government collections, and he shares some stories from Tennessee and Georgia governments.

The two discuss how we can all strive for engagement while we’re socially distanced.  From getting work done to an informal video happy hour, what works and what doesn’t?

How can we manage communication when it’s harder than ever to reach your colleagues? How can extroverts manage when staying distant? 

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

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