Podcast: Play in new window | Download
Subscribe: RSS
As a Patient Advocate for West Chester Medical Center in Valhalla, New York, Michelle Spencer’s role is to ensure an exceptional patient experience for everyone who walks through the doors of her hospital.
In this episode of the Revenue Roundtable podcast, John and Michelle discuss how the patient experience impacts the revenue cycle, how patient advocates can act as an insurance policy for a hospital system, and keeping up with HCAHPS. Tune in!
