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The Revenue Roundtable

Ep. 36 – Patient Advocacy and the Revenue Cycle

April 16, 2021

As a Patient Advocate for West Chester Medical Center in Valhalla, New York, Michelle Spencer’s role is to ensure an exceptional patient experience for everyone who walks through the doors of her hospital. 

In this episode of the Revenue Roundtable podcast, John and Michelle discuss how the patient experience impacts the revenue cycle, how patient advocates can act as an insurance policy for a hospital system, and keeping up with HCAHPS. Tune in!

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

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