Podcast: Play in new window | Download
Subscribe: RSS
Providing an outstanding patient experience each and every time is not easy, but studies show doing so has an impact on a hospital’s’ bottom line. Al Williams, a member of the Admission team at UNC Rex Hospital, recently impressed me with his care to family members during a hospitalization. The customer service he provided at intake was far above any I have ever experienced. His care set the standard that all other staff members continued. He shared his thoughts about his work.
