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The Revenue Roundtable

Ep. 6 – How to Provide Exceptional Patient Experience

June 14, 2018

Providing an outstanding patient experience each and every time is not easy, but studies show doing so has an impact on a hospital’s’ bottom line. Al Williams, a member of the Admission team at UNC Rex Hospital, recently impressed me with his care to family members during a hospitalization. The customer service he provided at intake was far above any I have ever experienced. His care set the standard that all other staff members continued. He shared his thoughts about his work.

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

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