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Ep. 21 – How Inclusivity Plays a Role in the Patient Experience

September 14, 2019

Happy employees lead to an exceptional patient experience. Create a happy team by creating a culture that is inclusive and fosters a feeling of safety. Happy, engaged employees will be invested in your organization and mirror their happiness onto your customers or patients. Mary Emily and John discuss the challenges they face when trying to be inclusive and how it impacts an organization.

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

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