Revco’s bad debt recovery services help healthcare providers recover revenue compassionately, using patient-focused communication and proven collection strategies.
Key Benefits
Compassionate, patient-centered approach
Segment and prioritize accounts
Revco gets strong results by putting the patient first. Our representatives are deeply knowledgeable about compliant and effective collection practices, and are trained to connect with patients in a friendly manner to help educate them on their financial responsibility and set them on a steady path to repayment. Excellent training, strong leadership, and best-in-class business analytics are the pillars of our success. Our patient-centric outreach strategy is the final step that brings the revenue home.
Revco’s Early Out program settles more accounts, faster — all while maintaining strong patient relationships. Here’s a look at our multifaceted strategy.
During our audit, we’ll silo accounts that are unlikely to pay. Then, we’ll use our proprietary scoring system (which draws from over 200 million consumer credit files) to highlight accounts that are best positioned to make payment.
Our goal is to reduce the stress of repayment to make it easier for your patients to pay on time. To fine-tune our process, we survey customers on their overall satisfaction instead of simply asking about their financial experience.
Acting as an extension of your business office, we’ll encourage payment via your own online payment portal. Our team will arrange payment in a way that aligns with your organization’s policies and procedures to streamline the process.
This allows our agents to engage with the right accounts at the right time, boosting contact success rates and maximizing collections yield.
Guided by our propensity-to-pay tool, which uses AI and proprietary business intelligence models to help prioritize outreach to the patients most likely to pay, we create a custom outreach strategy for your organization. Our goal is to help patients understand their financial responsibilities and make prompt payment while the care they received is still fresh in their minds.
Revco utilizes an omni-channel communication strategy that optimizes our recovery efforts across multiple platforms. Leveraging text messaging, email, and IVR (Interactive Voice Response) capabilities, Revco ensures effective communication with your patients. Text messages and emails are utilized for quick reminders, payment notifications, and personalized settlement offers, while our advanced IVR system streamlines the patient experience by offering automated payment options and directing patients to relevant resources.
Without a data-driven, patient-first approach, providers often underperform on recovering aged receivables. Revco’s propensity–to–pay scoring and account segmentation ensures high-yield accounts are prioritized, boosting collection success.
Many agencies use aggressive tactics or a litigious approach that damages trust and discourages future care. The financial experience is the last touchpoint you have with a patient, and maintaining your high standard of care through the process is critical to maintaining patient loyalty. Revco’s trained agents only deliver compassionate, empathetic outreach—preserving patient goodwill while resolving debt.
Healthcare debt collections must meet HIPAA, FDCPA, FTC, and state-level requirements. Revco’s processes are fully compliant with these regulations, minimizing legal risk and ensuring ethical operations.
Most hospitals don’t employ collectors and their employees are in the business of delivering care, not collecting money.
Revco is fully compliant with HIPAA and all applicable data privacy regulations. We invest heavily in cybersecurity, training, and operational protocols to ensure your patients’ data is protected at every step. To learn more about what measures we have in place, visit Technology page.
Revco’s propensity–to–pay scoring and account segmentation ensures high-yield accounts are prioritized, boosting collection success. Revco’s propensity-to-pay scoring and account segmentation ensures high-yield accounts are prioritized, boosting collection success.
Many agencies use aggressive tactics or a litigious approach that damages trust and discourages future care. The financial experience is the last touchpoint you have with a patient, and maintaining your high standard of care through the process is critical to maintaining patient loyalty. Revco’s trained agents only deliver compassionate, empathetic outreach—preserving patient goodwill while resolving debt.
Healthcare debt collections must meet HIPAA, FDCPA, FTC, and state-level requirements. Revco’s processes are fully compliant with these regulations, minimizing legal risk and ensuring ethical operations.
Most hospitals don’t employ collectors and their employees are in the business of delivering care, not collecting money.
Revco is fully compliant with HIPAA and all applicable data privacy regulations. We invest heavily in cybersecurity, training, and operational protocols to ensure your patients’ data is protected at every step. To learn more about what measures we have in place, visit Technology page.
What sets us apart isn’t what we do — it’s who we are. We are committed to raising the patient experience to a higher standard. At Revco, we don’t just recover revenue. We go beyond a compassionate collections approach. We are driven by a culture of accountability and service to build lasting partnerships rooted in trust, integrity, and shared success.
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