Revenue Cycle Experts

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Hospital Cash Flow: Becoming Advocates

August 12, 2015

By John Cook

As revenue cycle professionals we become frustrated with our inability to generate cash flow. How do we improve? A new perspective in our role is worth consideration.

The patient must perceive us as advocates, champions, proponents who offer options and solutions. It all begins with us.

Advocacy Tips

  • We are willing to listen, understand, and offer options. Speculation and judging are not acceptable or allowed.  Each encounter will be different.
  • Accurate information is critical. Investing in estimators and software will provide timely information to share with the patient (price estimates, insurance, and patient liabilities).
  • We build trust and provide exceptional customer service. Our role is a part of the recovery and healing process.
  • Caseworkers are available to provide assistance in obtaining possible programs available to the patient.
  • Financing options are available and accessible.
  • Convenient and patient friendly payment portals are made available immediately.
  • We look for common ground, seeking win-win solutions for both provider and patient.
  • We see and promote opportunity.

How will your team become advocates? Good training is a must. Where will you begin?

Feel free to reach out for one on one discussions of advocacy.

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Revco Solutions Locations

Durham, NC (Corporate Headquarters)

2700 Meridian Parkway
Suite 200
Durham, NC 27713

Oradell, NJ

800 Kinderkamack Rd
Suite 206 North
Oradell, NJ 07649

Jacksonville, FL

7016 AC Skinner Parkway
Suite 160
Jacksonville, FL 32256

Dewitt, MI

1161 E Clark Road
Suite 240
Dewitt, MI 48820

Dayton, OH

6450 Poe Ave
Suite 301
Dayton, OH 45414

Columbus, OH

250 E Broad Street
4th Floor
Columbus, OH 43215

Omaha, NE

5807 N 102nd St
Omaha, NE, 68134

Indianapolis, IN

9339 Priority Way West
Suite 120
Indianapolis, IN 46240

Austin, TX

Financial Corporation of America (FCOA)
A Revco Management Company
12515 Research Blvd., Suite 200
Austin, TX  78759