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Technology That Drives Results

Smarter Technology for Stronger Results

Powered by machine learning and AI, our tools help you predict payment behavior, optimize outreach, and enhance the patient experience.
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Intelligent Revenue & Patient Engagement

AI-powered tools that personalize outreach, predict behavior, and simplify the patient financial journey.

Revco’s intelligent collection technologies use machine learning and automation to help our teams focus their efforts where they’ll make the biggest impact. From predicting who’s most likely to pay to offering always-on support through chatbots and payment portals, these tools deliver a smoother, more personalized experience that drives faster payment and higher patient satisfaction.

Predict Payment Behavior with Machine Learning

Forecast patient payment likelihood to guide more effective outreach.

 

Our proprietary propensity-to-pay prediction models use machine learning models trained on historical payment behavior, demographics, and account data to predict which patients are most likely to pay.

 

These insights help us focus our outreach and resources where they will be most effective, driving higher recovery rates and faster collections. 

 

Prioritize Call Campaigns with AI Scoring

Dynamically rank accounts for optimized agent focus and timing.

 

AI dynamically ranks and prioritizes accounts for outbound calling campaigns based on real-time inputs and scoring models like: 

 

  • Balance and payment history 
  • Contact success likelihood 
  • Historical engagement patterns 

 

This allows our agents to engage with the right accounts at the right time, boosting contact success rates and maximizing collections yield. 

 

24/7 Self-Service with Chatbots & Patient Portals

Enhance patient convenience and reduce staff workload.

 

Our intelligent chatbot and patient portal tools empower patients to:  

 

  • Ask billing questions 
  • Get scheduling assistance 
  • Complete pre-registration 
  • Make payments online 

 

By reducing call volume and offering always-available assistance, we create a smooth experience for both patients and staff. 

 

Smart Operations, Compliance & Security

Real-time insights that strengthen performance, protect data, and ensure every interaction meets your standards.

Revco’s intelligent collection technologies use machine learning and automation to help our teams focus their efforts where they’ll make the biggest impact. From predicting who’s most likely to pay to offering always-on support through chatbots and payment portals, these tools deliver a smoother, more personalized experience that drives faster payment and higher patient satisfaction.

Real-Time Call Monitoring & Agent Assist

Live prompts and next-best-action to agents during calls.

 

Real-time call monitoring listens to ongoing calls and provides live prompts to agents, such as next-best actions, regulatory reminders, or escalation cues.

 

This helps new agents learn faster and ensures more consistent, compliant, and effective conversations across every interaction. 

 

Analyze Every Call with Speech Analytics

Monitor every interaction for sentiment and compliance.

Our speech analytics technology evaluates every call to detect: 

  • Patient sentiment and engagement 
  • Compliance risks and keyword triggers 
  • Coaching opportunities for agents 

This eliminates the need for manual QA sampling and gives our supervisors the tools to improve performance

at scale. 

Proactive Security Analytics

Continuous system monitoring and anomaly detection.

 

Machine learning models continuously monitor logs, traffic, and user behavior to detect anomalies, threats, and breaches in real time.

 

This adds a proactive, intelligent layer to our security stack, helping us stop cyber threats  faster and more efficiently than traditional tools alone. 

 

Leverage the latest tech for your revenue cycle

AI and automation expectations have shifted from option to expected, but budget constraints, staff resistance, and training are hurdles every healthcare organization is facing. By partnering with Revco, you get access to the latest in tech-enablement without the internal burden.

Contact our team to learn how our platform can help you accelerate collections, improve patient satisfaction, and ensure compliance.