Bad Debt Collections 

Compassionate Medical Debt Collection 

Recover More with Patient-Focused Bad Debt Collection Strategies 

Revco gets strong results by putting the patient first. Our representatives are deeply knowledgeable about compliant and effective collection practices, and are trained to connect with patients in a friendly manner via call, text, email, or live chat and set them on a steady path to repayment. Our goal is to propel you to unprecedented financial health. We’re committed to outpacing the competition at every turn, and it shows: 22 of our top 25 clients rank us higher than their other collection partners, and many of our clients have elected to partner with us for both early out and medical debt collection services as a display of their trust.
Excellent training, strong leadership, and best-in-class business analytics are the pillars of our success. Our patient-centric outreach strategy is the final step that brings the revenue home. 

Let’s Boost Your Financial Performance

Ready to pursue unprecedented financial health? Fill out our form and we’ll reach out to discuss your needs and build a patient-first solution for your organization.

Driving Success in Medical Billing Collections

Our process has resulted in the collection of more than $168 billion for our medical debt collection clients over the last three years. Here’s a quick look at the elements that make us unique.

Propensity-to-Pay
Scoring

Discover who has the means — and the will — to settle overdue medical bills in a timely manner. We’ll remove accounts that will never pay so we can focus on accounts that will bring more money back into your organization.

Patient-Friendly Communications

Protect your reputation and show compassion for your patients with human-centered outreach. The Revco team will politely advise patients on their options for resolving their outstanding medical bills so they are motivated to pay, not intimidated into doing so.

Robust Business
Intelligence

Track collection progress with Revco’s detailed reporting. Our business intelligence tools compile and analyze data to create insight into how your collection efforts are performing on a daily basis.

Our Personalized Approach

As a patient-first medical debt collection agency, we rely on proprietary business intelligence and emphasize the importance of real human connection. Our team will:

Segment and prioritize accounts.

  • Clean up accounts (for example, by removing deceased patients or patients in bankruptcy)
  • Rank accounts based on their “propensity-to-pay” using our data-driven model
  • Reach out to patients who are best positioned to pay, improving the efficiency of the collection process

Build patient trust.

  • Establish a strong connection with patients to ease their stress
  • Educate patients on their options for repayment instead of lecturing them
  • Increase the likelihood of collection through a collaborative approach

Pursue resolution with persistence and patience.

  • Communicate with patients in a friendly, understanding tone
  • Solidify the relationship you’ve created with your patients
  • Consistently follow up to guide accounts toward a positive resolution

Enhancing Your Collection of Unpaid Medical Bills

Our data-focused methodology is designed to generate additional revenue for your organization while preserving — and even strengthening — your brand reputation. When you collaborate with Revco, you’ll enjoy:

Improved Recovery Rates

We’ll direct collection efforts to the accounts most likely to pay. Algorithms and targeted processes help us determine which patients to contact and which collection method will maximize resolution.

Better Patient Relations

Our compassionate team encourages patients to take advantage of available payment programs. Whether you’re a national health system or a vital regional provider, we’ll use personable, clear communication to establish trust and protect your reputation.

Diligent Account Resolution

Revco minimizes write-offs and increases payments with a highly motivated team trained to facilitate collection quickly without harming patient relationships.

Regulatory Adherence

Our team members adhere to all regulatory guidance outlined under the Federal Debt Collection Practices Act and comply with the HIPAA standards, FTC rules, and other key regulations. This rigorous compliance ensures your organization is represented as a leader in honorable debt collection practices.

Common Challenges We Solve: 

Poor Recovery Rates on Aged Accounts 

Without a data-driven, patient-first approach, providers often underperform on recovering aged receivables. Revco’s propensity-to-pay scoring and account segmentation ensures high-yield accounts are prioritized, boosting collection success.  

Patient Relationships Undermined by Traditional Collections 

Many agencies use aggressive tactics or a litigious approach that damages trust and discourages future care. The financial experience is the last touchpoint you have with a patient, and maintaining your high standard of care through the process is critical to maintaining patient loyalty. Revco’s trained agents only deliver compassionate, empathetic outreach—preserving patient goodwill while resolving debt. 

Compliance Issues and Regulatory Complexity 

Healthcare debt collections must meet HIPAA, FDCPA, FTC, and state-level requirements. Revco’s processes are fully compliant with these regulations, minimizing legal risk and ensuring ethical operations. 

Relieving administrative burden 

Most hospitals don’t employ collectors and their employees are in the business of delivering care, not collecting money. 

Data security 

Revco is fully compliant with HIPAA and all applicable data privacy regulations. We invest heavily in cybersecurity, training, and operational protocols to ensure your patients’ data is protected at every step. To learn more about what measures we have in place, visit Technology page.

The Revco Difference

What sets us apart isn’t what we do — it’s who we are. We are committed to raising the patient experience to a higher standard. At Revco, we don’t just recover revenue. We go beyond a compassionate collections approach. We are driven by a culture of accountability and service to build lasting partnerships rooted in trust, integrity, and shared success. 

Hear From Our Medical Debt Clients

“Kettering Health Network has utilized the collections services of Revco Solutions with great satisfaction. Revco Solutions has proved over the years to be a market outperformer for the network. Their performance as an extension of our business office coupled with a highly engaged team of management staff makes our professional engagement truly a partnership.”
Director of Patient Financial ServicesKettering Health Network

FAQ

Our culture sets us apart from our competitors as is evidenced by our average tenure.  On average, medical collectors have a tenure of less than one year – at Revco, it’s 4+.  And during our typical representative’s first four years, they drive an increase in collections of more than 61%.  In addition to our team, our IT and technology enable us to provide scalability, security, and data-driven operational intelligence.  With second to none security – HIPAA HITRUST (r2), SOC2 Type II, PCI Level 1, supported by $20M in Cyber Liability – our clients know that their data is secure with Revco.  Utilizing a cloud-enabled environment allows us to scale resources in real time to meet client demands, supporting rapid onboarding, workload balance across service centers, and consistent performance even during peak periods. 

To stay current, Revco’s Compliance team subscribes to government-issued regulatory feeds and bulletins from agencies such as the CFPB, FTC, FDIC, and Federal Reserve. Additionally, this team regularly participates in industry webinars, regulatory training programs, and certifications relevant to debt collection, data privacy, and security.  Policy updates are proposed during our quarterly Compliance Committee meetings, where policies and procedures are created, reviewed, or revised accordingly. 

This structure ensures that Revco’s compliance professionals stay up to date and that our company remains fully aligned with HIPAA, TCPA, FDCPA, and federal, state, and client-specific regulatory expectations.

No. Our goal is to act as a seamless extension of your revenue cycle team. By using respectful, brand-aligned communication and offering clear payment solutions, we protect both your reputation and the patient experience—even when recovering aged accounts. 

Upon placement, self-pay accounts are stratified and prioritized using a combination of balance thresholds, account age, and scoring models to determine the appropriate contact cadence and channel. We initiate outreach using a multi-channel strategy, which may include letters, outbound calls, SMS, email, and patient portal reminders. All communications are compliant with applicable federal and state regulations, and we tailor the frequency, tone, and content of outreach based on client preferences and patient demographics. 

Revco provides transparent, real-time reporting and customizable dashboards that give you full visibility into collections activity, recovery rates, and patient engagement metrics—so you’re always informed and in control.

We offer a comprehensive and customizable self-pay reporting package that provides clear visibility into financial performance, patient engagement, and operational effectiveness. Reports can be delivered daily, weekly, or monthly based on client preference and are available in multiple formats or through our secure client portal. Standard reporting includes placement acknowledgements, payment and promise-to-pay summaries, liquidation and recovery performance by batch and age, call activity metrics, and work effort dashboards showing talk time, calls per paid hour, and campaign results. We also provide inventory status updates, aging reports, and exception reports for disputes, escalations, or charity care referrals. 

Let’s Boost Your Financial Performance 

Ready to pursue unprecedented financial health? Fill out our form and we’ll reach out to discuss your needs and build a patient-first solution for your organization. 

Contact Us