Early Out Self-Pay

Strategic Early Out Self-Pay Services to Accelerate Your Cash Flow 

Revco’s customized early out self-pay programs pair the latest in AI and machine learning with a tenured and trained staff to strike the perfect balance between financial performance and patient relationships.

Speed up cash flow and improve the patient experience. Get started with a 15-minute discovery call.

What Is Revco's Early Out Self-Pay Program?

Revco’s Early Out program settles more accounts, faster while maintaining strong patient relationships. We make payment easy and efficient. Our experienced healthcare agents connect with patients via call, text, or email to help them understand their bill and make timely payment in full.

Account Optimization

During our audit, we’ll silo accounts that are unlikely to pay. Then, using an AI-powered scoring system informed by the payment histories of over 200 million patients, we'll prioritize accounts most likely to pay for our initial outreach.

Patient-Centric Outreach

Our goal is to reduce the stress of repayment to make it easier for your patients to pay on time. To fine-tune our process, we survey customers on their overall satisfaction instead of simply asking about their financial experience.

Easy Payment Collection

Acting as an extension of your business office, we’ll encourage payment via your own online payment portal. Our team will arrange payment in a way that aligns with your organization’s policies and procedures to streamline the process.

Our Services Are HFMA Peer Reviewed

HFMA’s Peer Review process provides healthcare financial managers with an objective, third-party evaluation of business solutions used in the healthcare workplace. This status is based on the effectiveness, quality and usability, price, value, and customer and technical support of the service. ​

HFMA staff and volunteers determined that these healthcare business solutions have met specific criteria developed under the HFMA Peer Review process. HFMA does not endorse or guarantee the use of these healthcare business solutions or that any results will be obtained.

Key Benefits

With extra cash in hand that you can count on, you can confidently invest in delivering the best possible care. 

Expedite

Cash Flow

Get paid faster by prioritizing accounts with the highest likelihood of resolution. Improve projections for future cash flow with accurate data that stops the pursuit of unrecoverable debt.

Gain Valuable Insights

Propensity scoring spotlights your low-hanging fruit: the accounts that are almost guaranteed to pay based on a systematic analysis of key factors such as income, debt, and past payment history.

Operational Efficiency

Leave the paperwork behind and build an actionable database with up-to-the-minute data on your patients, facilitating collection efforts now and in the future.

Smarter Technology for Stronger Results

Our early out self-pay programs are built on AI-powered tools that personalize outreach, predict behavior, and simplify the patient financial journey. Eliminate budget constraint and staff training issues and upgrade to Revco’s tech-enabled platform for results without the internal burden.

Common Challenges We Solve: 

Our Real-World Impact

A large Los Angeles not-for-profit hospital was experiencing severe declines in Day 1 Early Out Self-Pay performance—low collections, rising complaints, delayed statements, and long hold times. The hospital replaced its previous vendor and partnered with Revco Solutions to turn performance around.

 

Revco resolved issues with the hospital’s outdated statements and unclear billing, and implemented a targeted recovery plan with daily Meditech updates, clearer reporting, and optimized workflows to accelerate cash and improve the patient experience.

How Does Revco’s Early Out Self-Pay Program Work?

Guided by our propensity-to-pay tool, which uses AI and proprietary business intelligence models to help prioritize outreach to the patients most likely to pay, we create a custom outreach strategy for your organization. Our goal is to help patients understand their financial responsibilities and make prompt payment while the care they received is still fresh in their minds. 

Cleanse Patient Accounts Placed

  • Identify accounts that are unlikely to pay and help your organization move those accounts to bad debt as needed
  • Update demographic and contact information across all accounts, making it easier to connect with patients and their insurance providers

Strategically Prioritize Outreach

  • Assign a “propensity-to-pay” score based on the patient’s ability to resolve their bill
  • Devise efficient workflow strategies for patient outreach
  • Contact all patients in pursuit of payment

Secure Payment with Empathy

  • Explain the patient’s financial responsibility in a friendly manner
  • Collaborate with the patient to ensure timely repayment
  • Preserve patient trust while fueling your organization’s financial health

Frequently Asked Questions​

Early out self-pay services focus on recovering patient balances before they become delinquent or are transferred to bad debt. At Revco, we engage patients shortly after their financial responsibility is identified using compassionate outreach, flexible payment options, and education to resolve balances early and protect the patient relationship.

We act as an extension of your business office, prioritizing professionalism, empathy, and clarity in every interaction. Our agents are trained in patient communication best practices and align with your organization’s mission, vision, and values to support satisfaction, reduce confusion, and build trust around financial obligations. 

Our approach is collaborative and designed to complement your existing processes. Revco integrates seamlessly with your workflows and technology systems, reducing the burden on your staff while delivering detailed reporting and real-time visibility into account activity. But the real power is in the partnership. Our team will work one-on-one with yours on a monthly basis to review performance, discuss trends that could be impacting your revenue cycle, and answer any questions you have. We don’t just act like an extension of your business, we are an extension of your business. 

We use an omnichannel outreach model, including phone calls, text messages, email, and paper statements. Communications are personalized, compliant with all federal and state regulations, and tailored to each patient’s preferences – like the most convenient time to call or preferred payment method – to increase engagement and accelerate resolution. 

Absolutely. Revco is fully compliant with HIPAA and all applicable data privacy regulations. We invest heavily in cybersecurity, training, and operational protocols to ensure your patients’ data is protected to the highest standards at every step. To learn more about what measures we have in place, visit our Compliance & Security page. 

We track key performance indicators like self-pay recovery rates, AR days, patient satisfaction scores, and engagement metrics. Regular reporting and open communication ensure transparency and alignment with your financial goals. 

Speed up cash flow and improve the patient financial experience.

The most effective self-pay collections strategies are customized to your patient demographics and leverage advanced AI and machine learning to prioritize accounts and make payment easy. The best strategies strike the perfect balance between collections and compassion. Don’t just improve cash flow, build patient loyalty. Contact us today to learn more.

Self Pay Collections Resources

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Article

Overlooked Strategies for Patient Satisfaction

In today's healthcare environment, early out self-pay is more than a tactic, it's a strategic relationship opportunity that needs to be fostered with care.

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Revco Solution

propensity-to-pay

It's critical to engage your patients with the right message, at the right time, through the right channel. Learn how we use propensity-to-pay scoring and charity care with our proprietary technology.

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