Reducing Billing Anxiety: The Role of AI in Patient Trust & Satisfaction
AI is transforming the patient billing experience by reducing errors, increasing transparency, and giving patients more confidence in their financial
Revco’s bad debt recovery services help healthcare providers recover revenue compassionately, using patient-focused communication and proven collection strategies.
Quick Benefits List
Compassionate, patient-centered approach
Segment and prioritize accounts
Revco’s Early Out program settles more accounts, faster — all while maintaining strong patient relationships. Here’s a look at our multifaceted strategy.
During our audit, we’ll silo accounts that are unlikely to pay. Then, we’ll use our proprietary scoring system (which draws from over 200 million consumer credit files) to highlight accounts that are best positioned to make payment.
Our goal is to reduce the stress of repayment to make it easier for your patients to pay on time. To fine-tune our process, we survey customers on their overall satisfaction instead of simply asking about their financial experience.
Acting as an extension of your business office, we’ll encourage payment via your own online payment portal. Our team will arrange payment in a way that aligns with your organization’s policies and procedures to streamline the process.
This allows our agents to engage with the right accounts at the right time, boosting contact success rates and maximizing collections yield.
Guided by our propensity-to-pay tool, which uses AI and proprietary business intelligence models to help prioritize outreach to the patients most likely to pay, we create a custom outreach strategy for your organization. Our goal is to help patients understand their financial responsibilities and make prompt payment while the care they received is still fresh in their minds.
Revco utilizes an omni-channel communication strategy that optimizes our recovery efforts across multiple platforms. Leveraging text messaging, email, and IVR (Interactive Voice Response) capabilities, Revco ensures effective communication with your patients. Text messages and emails are utilized for quick reminders, payment notifications, and personalized settlement offers, while our advanced IVR system streamlines the patient experience by offering automated payment options and directing patients to relevant resources.
Without a data-driven, patient-first approach, providers often underperform on recovering aged receivables. Revco’s propensity–to–pay scoring and account segmentation ensures high-yield accounts are prioritized, boosting collection success.
Many agencies use aggressive tactics or a litigious approach that damages trust and discourages future care. The financial experience is the last touchpoint you have with a patient, and maintaining your high standard of care through the process is critical to maintaining patient loyalty. Revco’s trained agents only deliver compassionate, empathetic outreach—preserving patient goodwill while resolving debt.
Healthcare debt collections must meet HIPAA, FDCPA, FTC, and state-level requirements. Revco’s processes are fully compliant with these regulations, minimizing legal risk and ensuring ethical operations.
Most hospitals don’t employ collectors and their employees are in the business of delivering care, not collecting money.
Revco is fully compliant with HIPAA and all applicable data privacy regulations. We invest heavily in cybersecurity, training, and operational protocols to ensure your patients’ data is protected at every step. To learn more about what measures we have in place, visit Technology page.
What sets us apart isn’t what we do — it’s who we are. We are committed to raising the patient experience to a higher standard. At Revco, we don’t just recover revenue. We go beyond a compassionate collections approach. We are driven by a culture of accountability and service to build lasting partnerships rooted in trust, integrity, and shared success.
AI is transforming the patient billing experience by reducing errors, increasing transparency, and giving patients more confidence in their financial
In today’s complex healthcare reimbursement landscape patient authorization forms may be an administrative hassle—but they’re also a critical step in
Managing out-of-network (OON) claims may seem like a process that internal teams should be able to handle with ease—after all,
Our culture sets us apart from our competitors as is evidenced by our average tenure. On average, medical collectors have a tenure of less than one year – at Revco, it’s 4+. And during our typical representative’s first four years, they drive an increase in collections of more than 61%. In addition to our team, our IT and technology enable us to provide scalability, security, and data-driven operational intelligence. With second to none security – HIPAA HITRUST (r2), SOC2 Type II, PCI Level 1, supported by $20M in Cyber Liability – our clients know that their data is secure with Revco. Utilizing a cloud-enabled environment allows us to scale resources in real time to meet client demands, supporting rapid onboarding, workload balance across service centers, and consistent performance even during peak periods.
To stay current, Revco’s Compliance team subscribes to government-issued regulatory feeds and bulletins from agencies such as the CFPB, FTC, FDIC, and Federal Reserve. Additionally, this team regularly participates in industry webinars, regulatory training programs, and certifications relevant to debt collection, data privacy, and security. Policy updates are proposed during our quarterly Compliance Committee meetings, where policies and procedures are created, reviewed, or revised accordingly. This structure ensures that Revco’s compliance professionals stay up to date and that our company remains fully aligned with HIPAA, TCPA, FDCPA, and federal, state, and client-specific regulatory expectations.
No. Our goal is to act as a seamless extension of your revenue cycle team. By using respectful, brand-aligned communication and offering clear payment solutions, we protect both your reputation and the patient experience—even when recovering aged accounts.
Upon placement, self-pay accounts are stratified and prioritized using a combination of balance thresholds, account age, and scoring models to determine the appropriate contact cadence and channel. We initiate outreach using a multi-channel strategy, which may include letters, outbound calls, SMS, email, and patient portal reminders. All communications are compliant with applicable federal and state regulations, and we tailor the frequency, tone, and content of outreach based on client preferences and patient demographics.
We offer a comprehensive and customizable self-pay reporting package that provides clear visibility into financial performance, patient engagement, and operational effectiveness. Reports can be delivered daily, weekly, or monthly based on client preference and are available in multiple formats or through our secure client portal. Standard reporting includes placement acknowledgements, payment and promise-to-pay summaries, liquidation and recovery performance by batch and age, call activity metrics, and work effort dashboards showing talk time, calls per paid hour, and campaign results. We also provide inventory status updates, aging reports, and exception reports for disputes, escalations, or charity care referrals.
Ready to pursue unprecedented financial health? Fill out our form and we’ll reach out to discuss your needs and build a patient-first solution for your organization.