Healthcare
Revco Solutions is an agency that has specialized in healthcare recovery services since 1948, and our track record against the competition — whether it be total collections or client service — is second to none. We provide maximum netback value while promoting POSITIVE patient relations. We are proud to serve over 830 healthcare clients, including hundreds of major hospitals and several hundred smaller doctor and physician groups nationwide.
We understand how critical it is that the patient’s satisfaction in their experience is maintained, so our healthcare agents are trained specifically for each project they are assigned to. Each program we design in cooperation with our clients is customized to meet the unique needs of the specific provider. We understand that people do not choose to get sick. Medical debt, unlike most other debt, is not a debt of choice. Good customer service begins with strong listening skills. Often patients just need to be heard. Allowing them to share their situation early in the call often provides the agent with information that assists in resolving their obligation to our clients. Our staff is extensively trained in HIPAA, data security, and the importance of protecting patient health and financial information. Revco Solutions has been actively involved with HFMA and AAHAM for several decades.
What we offer our healthcare clients:
- Early-out, self-pay collections for true self-pay accounts and BAI accounts
- Primary, secondary, and tertiary bad debt collections
- Insurance verification services
- Insurance follow-up programs
- Payment plan monitoring services
- Letter campaigns
- Courtesy call campaigns
- Patient satisfaction surveys
- Skip tracing programs
- Clean up programs
- Credit bureau reporting
- Trigger reporting through the credit bureaus
- Settlement campaigns
- Training and consumer service
- Financial counseling
- Pre-service calls
