The Revenue Roundtable

About
The Revenue Roundtable — formerly known as The Patient Experience Podcast — was conceived by John Cook in 2016 to help healthcare executives understand the importance of a patient’s overall experience in the patient and family setting. The market is competitive, and the providers must make a patient’s interactions as positive. In 2020, the podcast broadened its scope to include discussions of revenue cycle management and working in accounts receivables.

In each episode, John and his fellow hosts will share knowledge and experience through discussions and interviews. John’s career in healthcare has spanned close to 40 years. John is a graduate of The Walker College of Business at Appalachian State University with a BSBA in Healthcare Management and Marketing.

Find episodes here on the website and on podcast platforms. Contact John at jcook[at]prorecoveryinc.com.

Ep. 28 – The Comeback EpisodeMonday, August 31st, 2020

After a hiatus due to COVID, we're back. Host John Cook picks up the theme from earlier, asking how we can shift gears for the rest of 2020.

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The Patient Experience Podcast Renamed to The Revenue RoundtableThursday, August 27th, 2020

Our podcast is renamed to The Revenue Roundtable, expanding beyond the patient experience to a variety of topics relating to healthcare, finance, and improving the revenue cycle.

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Ep. 27 – What’s Your Path for Perfect Vision in 2020?Saturday, March 14th, 2020

Podcast: Play in new window | DownloadSubscribe: RSSThe new year is underway, but so is a new decade. In this […]

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Ep. 26 – A Mindset: Changing Corporate Culture for a Good Employee ExperienceMonday, February 17th, 2020

In this episode, host John Cook interviews Mary Emily Wood about her work to foster a fantastic employee experience.

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Ep. 25 – A Look at The Patient Experience in 2019Wednesday, January 15th, 2020

This month, John is the one being interviewed. PRC President Geoff Miller asks John about what he learned from guests and from the show in 2019.

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Ep. 24 – Patient Experience is One Slice of The Person’s DaySaturday, December 14th, 2019

John continues his conversation from Episode 23, in which we spoke with Jeff Weegar. This time, discuss the role hospitals play in people’s lives.

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Ep. 23 – What is the Most Important Piece of Patient Experience?Monday, November 18th, 2019

In this episode, John interviews the Vice President of Financial Policy for the North Carolina Healthcare Association, discussing changes in the way hospitals approach the patient experience.

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Ep. 22 – Bill Anxiety: How HDHPs Affect the Patient ExperienceTuesday, October 15th, 2019

In this episode, John is joined by Kyndal Agassi from Horizon Health Fund to discuss how high-deductible health plans impact both the consumer and the hospital or health organization.

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Ep. 21 – How Inclusivity Plays a Role in the Patient ExperienceSaturday, September 14th, 2019

Happy employees lead to an exceptional patient experience. Create a happy team by creating a culture that is inclusive and fosters a feeling of safety.

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Ep. 20 – How to Make the Patient Experience a PriorityWednesday, August 14th, 2019

The pre-admission process is often not routine for hospitals and health organizations. Even when groups want to include these processes, they may not have the time or know-how to start.

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Ep. 19 – How Leadership Principles Relate to the Patient ExperienceTuesday, July 16th, 2019

When John interviews people, he always asks the question, “How do you lead?” Today, he explains why leadership principles factor in the patient experience.

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Ep. 18 – Positive Outcomes Through Positive ExperienceThursday, June 13th, 2019

In this episode, we speak to Cheri Smith, who is in charge of training, on how positivity makes a difference in this challenging field.

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