Revenue Cycle Experts

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Don’t Be Tricked this Halloween by Collection Agencies  

October 12, 2016

At Halloween, we celebrate tricks, treats, the spooky, and the macabre. While this is all in good fun, some collection agencies lean toward the trick side of things, all year long, in an effort to get your business.

While all agencies have access to the same types and levels of technology, not all agencies commit to using that technology for every client. Very few agencies apply all of their onsite resources and technology available to their smallest or least profitable clients. Some agencies may make promises and guarantees they can’t keep.

Some warning signs to watch for:

  • Rates far lower than others
  • Poor facilities
  • High turnover among management or sales team members
  • Inadequate technology

The collection industry often has a poor reputation. Mostly that is perception, but sometimes it isn’t, thanks to underhanded tactics or poor compliance investment by some collection agencies. Don’t go bobbing for bad apples.  

Our team at PRC (Revco Solutions) works hard to separate ourselves from this type of behavior. Here are the ways we work to do that every day:

  • Total Transparency with our customers – Every client is provided with online access to their accounts 24/7.
  • Focus on relationships – Customer service before the sale.
  • Focus on Operational Realities – our salespeople are well versed in exactly how an excellent collections call center operation works.
  • Longevity and stability of our management team with more than 120 years of industry experience with our top management team.
  • Commitment to technology.
  • Commitment to Compliance with PPMS, PCI, SOC II type 2, Audited financials, 100% call auditing via our CallMiner technology platform.
  • Dedicated client services department – our goal is for you to very rarely, if ever, receive voicemail.
  • A Consumer Help Desk – A non-collections team of staff members who are specifically trained to help consumers to fully understand how to interpret their delinquent bills and the collection process. Our helpdesk staff members are not collectors – they are consumer advocates.
  • Laser focus on the ethical treatment of debtors, whom are our Client’s Customers!  We utilize ACA’s Collector Pledge and required passing of ACA’s certified collector program.  We utilize and grade all collectors with our Speech Analytics tool.

We hope your Halloween is full of treats, not tricks!

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Revco Solutions Locations

Durham, NC (Corporate Headquarters)

2700 Meridian Parkway
Suite 200
Durham, NC 27713

Oradell, NJ

800 Kinderkamack Rd
Suite 206 North
Oradell, NJ 07649

Jacksonville, FL

7016 AC Skinner Parkway
Suite 160
Jacksonville, FL 32256

Dewitt, MI

1161 E Clark Road
Suite 240
Dewitt, MI 48820

Dayton, OH

6450 Poe Ave
Suite 301
Dayton, OH 45414

Columbus, OH

250 E Broad Street
4th Floor
Columbus, OH 43215

Omaha, NE

5807 N 102nd St
Omaha, NE, 68134

Indianapolis, IN

9339 Priority Way West
Suite 120
Indianapolis, IN 46240

Austin, TX

Financial Corporation of America (FCOA)
A Revco Management Company
12515 Research Blvd., Suite 200
Austin, TX  78759