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Engage, Communicate, and Reach: Practical Tips for Patient Engagement

October 8, 2014

By: John Cook, Chief Client Officer, PRC (Revco Solutions), Inc.

Patient engagement is critical when creating a good patient experience. Here are some key points, short and sweet, to consider.

The Bottom Line

  • Know what you want to accomplish in your patient encounter.
  • Center on the resolution.


  • Greeting: The critical piece and the first impression
  • A comfortable setting
  • Meet people where they are. Everyone is different.
  • Listen: Build boundaries as necessary.
  • Clarify


  • Their responsibility
  • Your responsibility
  • Answer questions
  • Provide options
  • Give them hope


  • There is a resolution
  • The patient understands
  • There is a level of trust
  • You have provided an exceptional patient experience

Take a look at your own experience. Whom did you admire through an experience when you were the customer? Why? How did they “make a difference” for you? How can this help you today?

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Revco Solutions Locations

Durham, NC (Corporate Headquarters)

2700 Meridian Parkway
Suite 200
Durham, NC 27713

Oradell, NJ

800 Kinderkamack Rd
Suite 206 North
Oradell, NJ 07649

Jacksonville, FL

7016 AC Skinner Parkway
Suite 160
Jacksonville, FL 32256

Dewitt, MI

1161 E Clark Road
Suite 240
Dewitt, MI 48820

Dayton, OH

6450 Poe Ave
Suite 301
Dayton, OH 45414

Columbus, OH

250 E Broad Street
4th Floor
Columbus, OH 43215

Omaha, NE

5807 N 102nd St
Omaha, NE, 68134

Indianapolis, IN

9339 Priority Way West
Suite 120
Indianapolis, IN 46240

Austin, TX

Financial Corporation of America (FCOA)
A Revco Management Company
12515 Research Blvd., Suite 200
Austin, TX  78759