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In this episode, John continues his conversation from Episode 23, in which we spoke with Jeff Weegar, the Vice President of Financial Policy for the North Carolina Healthcare Association. They continue to discuss the patient experience and the role hospitals play in people’s lives:
- “People aren’t there because they want to be,” as Weegar said.
- John shares a story of a mistake he made.
- Jeff talks about doing more with less during times of abuse, opioid crisis, and everything else in healthcare.
- Do you hug a patient?
- What can we do to make a difference in patient experience?