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October 19, 2022

Tammy Green

A Guide for Clients re: Communicating with Patients About Revco

Talking with patients about their healthcare debt doesn’t have to be awkward or uncomfortable, but the wrong approach can have long term effects on an organization’s relationship with the client. A good way to start the conversation is by assuring patients that the highly qualified professionals at Revco Solutions will work with them to develop a payment plan that works for their specific situation. Most importantly, Revco will interact respectfully with them to not only resolve the debt, but also to provide a positive client experience and ensure a future relationship.

A People First Approach

Revco Solutions uses a problem solving approach to support consumers and help them find a way to settle their account. This approach maintains a healthy relationship with the patient that is more likely to produce results. The majority of healthcare debt is an unexpected expense that the patient acquired through no fault of their own, and it can be overwhelming to deal with. All of Revco’s Collectors have signed the ACA Collector’s Pledge and are committed to helping patients find solutions that work for them.

Utilize Early Out Services

Early Out Services help the patient understand their bill and it empowers them to be a part of the solution. Including consumers from Day 1 helps to build trust and communication that can be very beneficial if they find it difficult to pay at some point in the future.  Promote this service by emphasizing to the patient that Early Out Services helps to ensure that they receive the maximum benefits allowed under their healthcare plan, and that a professional from Revco Solutions can examine insurance benefits that have been denied and work to help resolve the situation if possible. In addition, it can help to avoid collections procedures and damage to their credit score. 

Educate and Inform

Helping patients understand their rights and responsibilities regarding their healthcare debt goes a long way towards resolving the account and ensuring a positive outcome for the patient. Providing patients with resources such as https://www.knowmydebt.com helps them to feel more knowledgeable and in control. 

Revco Gets Results!

Revco Solutions is a leader in the collections industry because of the knowledge and experience of our personnel. With over 100 years combined experience, comprehensive training, superior technologies, and streamlined processes, our personnel have all the tools necessary to increase your revenue recovery. Our “people first” philosophy of treating your patients with respect and dignity ensures that your patients not only settle their current financial obligations, but that they remain loyal customers for years to come. Revco can help your organization navigate difficult and awkward conversations to come up with solutions that work for everyone. To find out more, contact us on our website at https://revcosolutions.com/contact-revco/become-a-client/

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Revco Solutions Locations

Durham, NC (Corporate Headquarters)

2700 Meridian Parkway
Suite 200
Durham, NC 27713

Oradell, NJ

800 Kinderkamack Rd
Suite 206 North
Oradell, NJ 07649

Jacksonville, FL

7011 AC Skinner Parkway
Suite 170
Jacksonville, FL 32256

Dewitt, MI

1161 E Clark Road
Suite 240
Dewitt, MI 48820

Dayton, OH

6450 Poe Ave
Suite 301
Dayton, OH 45414

Columbus, OH

250 E Broad Street
4th Floor
Columbus, OH 43215

Omaha, NE

10303 Crown Point Avenue
Suite 210
Omaha, NE 68134

Omaha, NE

5807 N 102nd St
Omaha, NE, 68134