What is Gamification?
Gamification is a motivational tool that increases employee productivity and performance by inserting gameplay into the work setting. It promotes healthy competition and teamwork through the use of leaderboards, badges, points, and timers. Revco has successfully implemented gamification into our Call Center with dramatic results.
How Does Gamification Improve Outcomes?
Gamification turns key tasks, tools, and training into fun, engaging games, and motivates our call center employees to meet and exceed goals. It is designed to improve patient satisfaction, client satisfaction, productivity, and collections.
Provides Training and Motivation
Call center employees have a tough job. They are tasked with showing empathy and ensuring patient satisfaction, while also collecting payment and ensuring client satisfaction. It’s no easy feat, and it takes training and skill to achieve success. Gamification provides the necessary training in an engaging and motivating format.
Gamification improves employee morale by increasing social interaction, providing opportunities for teamwork, and fostering a sense of friendly competition. It also helps new employees to assimilate into their new work community much more easily. In addition to the satisfaction of reaching a goal, recognition and rewards for a job well done encourages employees to continue to excel. It reduces anxiety because employees know where they stand in achieving company goals, as well as in comparison to other employees.
Goals are clear, and employees receive immediate feedback in a form that encourages creativity and innovation. This timely feedback is far more effective than annual performance reviews. Call Center Employees are continuously learning and applying new skills each day until those skills are mastered.
Provides Efficient Data Collection
Gamification provides automated data collection that can be used to target areas in need of further training. It also provides information on which skills have been mastered and don’t require additional training. It allows trainers and employees to effectively target skills they need to hone in order to reach their goals, and prevents time wasted on areas in which employees are already proficient.
It’s Not All Fun & Games
While gamification is engaging and fun, there is a serious purpose behind it. Revco solutions is a leader in the collections industry because of our tenured and highly trained personnel. It’s one of the things that sets us apart from the competition and ensures our success. And of course, our success is your success. With Revco on your team, you can’t lose! Call or click on the link to get in the game and make 2023 your most successful year yet!