The Revenue Roundtable

About
The Revenue Roundtable — formerly known as The Patient Experience Podcast — was conceived by John Cook in 2016 to help healthcare executives understand the importance of a patient’s overall experience in the patient and family setting. The market is competitive, and the providers must make a patient’s interactions as positive. In 2020, the podcast broadened its scope to include discussions of revenue cycle management and working in accounts receivables.

In each episode, John and his fellow hosts will share knowledge and experience through discussions and interviews. John’s career in healthcare has spanned close to 40 years. John is a graduate of The Walker College of Business at Appalachian State University with a BSBA in Healthcare Management and Marketing.

Find episodes here on the website and on podcast platforms. Contact John at jcook[at]prorecoveryinc.com.

Ep. 52 – One Word: A WebinarFriday, March 24th, 2023

Revco Solutions’ very own Senior Director of Training & Development, Melony Frizzell, was recently featured by the ACA International in their #HotTopics webinar series.

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Ep. 51 – Employee RetentionMonday, January 30th, 2023

This month, Revco Solutions' very own Melony Frizzell was recently featured by ACA International in their #HotTopics webinar series.

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Ep. 50 – Denials ManagementTuesday, December 6th, 2022

Join us to listen as Jon Hollenweger, Director of Revenue Integrity for Inspira Health, shares his professional expertise with our hosts on this important episode of the Revenue Roundtable Podcast, addressing denials management and all the tangential issues that can occur in a large healthcare system like theirs.

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Ep. 49: Staffing challenges and opportunities facing the industry in 2023Tuesday, November 1st, 2022

Angela Stokes, the Chief Human Resources Officer at Revco Solutions, dives into the changing landscape of staffing and what it will take to hire and keep the best of the best in 2023. Limited availability, rising salaries, and a new understanding of generational diversity are absolutely critical: Candidates born since the year 2000 are not likely to present in navy blue suits or expect to work a 9 to 5 schedule daily. Remote positions, flex scheduling, great benefits, promotional opportunities, creating an environment where employees are actively engaged in the community are just the beginning. If you’re hiring or trying to hold on to the talent that you have, don’t miss this one!

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Ep. 48: The merger of ARMC Financial and Revco Solutions (A Tale of Two Hobans)Thursday, August 18th, 2022

The business intelligence that informed the merger of the two companies and how that merger affects the industry of revenue cycle management. Anyone who works in the financial division of a medical practice, physician group, hospital or healthcare system needs to tune in to this special episode!

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Ep. 47: Small Balance Insurance Follow-Up 2022Thursday, June 23rd, 2022

Join our hosts this month with Paul Weaver of Cox Health, as we discuss Small Balance Insurance Follow-Up and how this process has taken shape at Cox Health. Small balances can represent large volumes in a health system of their size and can quickly become a challenge to manage effectively. Revco Solutions has assisted Cox Health with this part of their revenue cycle for four years — including throughout the pandemic – with expanded resources to help them maintain cash-flows. Listen to some frank talk that will help you to make more informed decisions regarding your own bottom line.

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Ep. 46: Meeting Staffing Challenges During the Pandemic / Pre-Registration and SchedulingFriday, May 13th, 2022

Podcast: Play in new window | DownloadSubscribe: RSSBecky Sandy, Patient Access Manager, has been with Cox Health for 18 years.  She […]

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Ep. 45 – Cybersecurity Risk Facing the Healthcare Industry in 2022Monday, April 11th, 2022

In the healthcare industry, some of the major risks that we have — from a cybersecurity perspective — are around data breaches and system availability. Primarily in hospitals, clincs... the availability of the IT systems being up and available and ready to use... if those are disrupted it can have impact on LIFE, so that's a major concern.

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Ep. 44 – Using Business Intelligence to Manage the Revenue CycleTuesday, March 8th, 2022

Podcast: Play in new window | DownloadSubscribe: RSSThis month on the Revenue Roundtable podcast, Kyndal and Morgan talk with Greg […]

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Ep. 43 – CFPB Regulation F eCommerce UpdateFriday, January 28th, 2022

In Episode 43 of the Revenue Roundtable podcast we're talking to Audra Funk, Revco Solutions' General Counsel and Sr. Director of Compliance about the CFPB's Regulation F rulemaking.

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Ep. 42 – Special Edition: Go BeyondThursday, December 30th, 2021

In this special holiday edition of the Revenue Roundtable podcast, Revco leadership talks about the past, present, and future of our Go Beyond community outreach program

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Ep. 41 – Developing Successful Vendor RelationshipsThursday, December 2nd, 2021

This month on the podcast we're joined by Mike Simms, VP of Revenue Cycle for Cone Health, to discuss building successful vendor relationships. Tune in!

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