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Revco Solutions Creates Podcast for Healthcare Administrators and Employees

January 30, 2018

The experience patients have directly relates to a healthcare organization’s bottom line. That’s why PRC (Revco Solutions)’s Chief Client Officer John Cook started a podcast for healthcare administrators and healthcare staff members.

The Patient Experience Podcast launched in January 2018. New 30-minute episodes will appear each month around the 15th. Interested listeners can download or listen to the episodes on the website or find them in iTunes and other podcast directories.

Episodes feature interviews with a Chief Nursing Officer, a Revenue Cycle Director, an NC Hospital Association executive, and an executive from Premier, among others. The interviews will focus on various aspects of the patient experience and how to improve it.

The Revenue Cycle area is usually the first contact with the patient, including pre-admission, admission, discharge, and customer service, Cook said.

“Patient experience scores determine Medicare reimbursement rates. If scores submitted to Medicare are low, then their reimbursement rate will drop,” Cook said. “That’s why we focus so much on improving the experience.”

Cook said more people are shopping around for healthcare providers now, one more reason to consider customer service in the healthcare industry.

The podcast audience is any healthcare provider who has contact with patients and their families, he said. Determine the health of your hospital’s collection process with our checklist.

Submit your thoughts about the show or ideas for discussion to John at jcook [at] prorecoveryinc.com.

 

Affiliations Audits & Achievements

  • HFMA: Healthcare, financial, management, association
  • AAHAM: American Association of Healthcare Administrative Management
  • ACA International

Our Locations

Revco Solutions has locations:

Jacksonville, Florida

7011 AC Skinner Parkway,
Suite 170
Jacksonville, FL 32256

Ada, Michigan

4764 East Fulton,
Suite 101
Ada, MI 49301

Pittsburgh, Pennsylvania

875 Greentree Road,
8 Parkway Center,
Suite 100
Pittsburgh, PA 15220

Dayton, Ohio

6450 Poe Ave,
Suite 301
Dayton, OH 45414

Dewitt, Michigan

1161 E Clark Road,
Suite 240
Dewitt, MI 48820

Columbus, Ohio

250 E Broad Street,
4th Floor
Columbus, OH 43215