Ep. 15 – Money Meets Humanity: How Revenue Cycle Can Play a Role in Overall CareMarch 15, 2019
John’s first job was as a revenue cycle director at a hospital, an experience that taught him a lot about healthcare. He talks about what has changed, the interactions that make it better than average, and what revenue cycle directors can do to be proactive.
Ep. 11 – Collecting at a Hospital: Guiding Patients Through their Insurance CoverageNovember 14, 2018
People often feel surprised to see their hospital bills — even after insurance covers its portion. Wanda Taylor at Cone Health explains how they improve that part of the patient experience.