Ep. 15 – Money Meets Humanity: How Revenue Cycle Can Play a Role in Overall CareMarch 15, 2019
John’s first job was as a revenue cycle director at a hospital, an experience that taught him a lot about healthcare. He talks about what has changed, the interactions that make it better than average, and what revenue cycle directors can do to be proactive.
Ep. 11 – Collecting at a Hospital: Guiding Patients Through their Insurance CoverageNovember 14, 2018
People often feel surprised to see their hospital bills — even after insurance covers its portion. Wanda Taylor at Cone Health explains how they improve that part of the patient experience.
Ep. 8 – How to Create the Right Patient Experience in a Changing Healthcare WorldAugust 15, 2018
The world changes so rapidly, yet it can feel like healthcare tends to move slowly. In this episode of our podcast, Chuck Mantooth, president and CEO of Appalachian Regional Healthcare System, talks to us about the initiatives they follow to provide excellent experiences.
Ep. 7 – Helping People Understand Their Payment ExpectationsJuly 15, 2018
Part of the challenge of improving patient experience is making sure patients are not confused by bills. We spoke to Neil Wlodya, AVP of Patient Experience at Atrium Health, about how to help people understand their insurance coverage and what to expect when paying for healthcare.
Ep. 6 – How to Provide Exceptional Patient ExperienceJune 14, 2018
Providing an outstanding patient experience each and every time is not easy, but studies show doing so has an impact on a hospital’s’ bottom line. Al Williams, a member of the Admission team at UNC Rex Hospital, recently impressed me with his care to family members during a hospitalization.